At Motivis, our customers and their students benefit not only from awesome technology solutions—they also benefit from the awesome people behind them. This post is the second in a series of employee features that will help you get to know each of us and give you a glimpse of what we each bring to the team.
She didn’t mention it in her interview, but Jennifer would also like you to know that she hates seeing people exercise in jeans.
Name: Jennifer Walker
Title at Motivis: Director, Customer Success
Tell me about what you do at Motivis? What does a typical day look like for you?
In my role, I work to define the strategy for enabling customer success, not just with Motivis technology, but success in their ultimate strategic objectives.
On a typical day I make the lengthy commute all the way upstairs to my home office. My personal assistant, Hamilton the corgi, usually joins me in my office to make sure I remember how good he is at sleeping for 10 straight hours.
I start each day by reviewing the feedback we’ve received from our partners, looking for trends and ensuring they are properly documented so it can be shared with our product team. I collaborate with coworkers via Slack (amazing, you should try it), GoToMeeting and email. I was surprised by how easy it was to collaborate with everyone remotely, but the personalities of my Motivis colleagues apparently knows no bounds. I check in with our design partners, addressing their questions, sharing new functionality and moving them to the next steps. Importantly, I try to spend time each day not just staying in the same place but actively trying to further our Customer Success strategy. This means staying up to date with findings from subject matter experts and brainstorming with Motivis team members. Every day my goal is to make the customer experience with Motivis better.
Why is this important for our users (students, teachers, administrators, etc.)?
This is important to our users because we are focusing on helping them to achieve more than just effective use of a solution. My/our goal is to help them to achieve what they set out to do: learning.
What about the future of education or edtech are you most excited about?
I suppose this is the part where I confess to being a Salesforce evangelist. I’m excited to see so many institutions utilizing the platform for the betterment of education. I’m so impressed by those pioneers in education that asked, “Why can’t we apply proven business solutions to education practices?”
If you could describe working at Motivis in three words, what would they be?
Visionary, balanced, lively.
What are you most proud of accomplishing at Motivis thus far?
Wow, this is getting so introspective! Ok, first off, I only just started, so let’s just keep that in mind! I suppose I’m proud of being able to provide some structure around design partner management. So many people at Motivis work hard ensure they achieve their goals, but, like many startups, Motivis needed organization around activities and communications. I’m proud to say we have ironed out some kinks, and have established some repeatable steps to keep our design partners happy!
How do you like to spend your free time?
I’m lucky enough to live in a beautiful part of the DC metro area, and as often as I can I like to take advantage of the lakes, parks and monuments, often with Hamilton the corgi in tow. I also enjoy volunteering for a local animal rescue that finds forever homes for dogs and the occasional cat.
What’s on your bucket list?
Visit the Greek islands.